Refund and Cancellation Policy
Last updated: January 2, 2026
No refund is possible after using the analyses.
Due to the digital and instant nature of our service (analyses generated immediately after submission), we cannot offer refunds once you have used your analysis credits.
A refund may be considered in the following cases:
- Billing error: You were billed twice or for an incorrect amount.
- Major technical malfunction: The service was unavailable and you could not use your subscription.
- Billing after cancellation: You were billed after canceling your subscription.
In these cases, contact us within 14 days with details of your situation.
You can cancel your subscription at any time by writing to info@whoisright.co
- Cancellation takes effect at the end of the current billing period.
- You retain access to the service until the end of the period already paid for.
- No prorated refund is made for the unused period.
We recommend starting with our free plan (2 credits per month) to test the service before subscribing to a paid plan.
1 credit = 1 dispute OR 1 dilemma OR 1 assessment OR 10 minutes of AI coach
This allows you to evaluate the quality of our analyses without financial commitment.
To request an exceptional refund:
- Contact us by email at fabrice@whoisright.co
- Provide your account email address
- Explain the reason for your request with specific details
- Attach any relevant evidence (screenshots, billing emails)
We will review your request and respond within 7 business days.
If your refund request is approved:
- The refund will be processed within 14 business days.
- The amount will be credited to the same payment method used for the purchase.
- You will receive email confirmation once the refund is processed.
For any questions regarding our refund policy:
Email: fabrice@whoisright.co
Subject: Refund request - [Your email]
We are committed to handling all requests fairly and transparently.